Warranty & Product Guarantee

Our Commitment to You

At Skippy Sports, we stand behind every product we sell. All Yonex products in our store are genuine Yonex products, sourced through international supply channels and dispatched to you from Melbourne.

Your Rights Under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

These statutory guarantees apply to every product we sell. They exist regardless of anything else on this page, and nothing in our store warranty limits, excludes or replaces them.

Who Provides Your Warranty

Warranty support for products bought from Skippy Sports is provided directly by us — TPHP Pty Ltd, trading as Skippy Sports. Yonex Australia does not provide warranty service for products purchased from our store. This does not affect your rights under the Australian Consumer Law, which apply in full and are unaffected.

In practice this means one thing for you: if something goes wrong, you contact us, and we resolve it. We will never ask you to take a claim to Yonex or to another retailer.

Warranty Provider Details

TPHP Pty Ltd trading as Skippy Sports
ACN 685 547 335 | ABN 80 685 547 335
PO Box 43, Beaconsfield, VIC 3807, Australia
Phone: 0481 372 886
Email: hello@skippysports.com.au

Skippy Sports Store Warranty

In addition to your Australian Consumer Law rights, we provide the following store warranty.

30-Day Change-of-Mind Returns — Racquets, Shuttlecocks & Accessories

Changed your mind? Return any unused racquet, shuttlecock, grip or accessory within 30 days of receiving your order for a full refund or exchange. Items must be unused, in their original packaging, and in resalable condition. Return postage for change-of-mind returns is at your cost.

Change-of-Mind Returns — Wearables

For hygiene reasons, we cannot accept change-of-mind returns or exchanges on socks, ankle support, or knee support, whether or not the item has been opened or worn.

This restriction applies to change-of-mind returns only. If a wearable item is faulty, not of acceptable quality, or not as described, your Australian Consumer Law rights apply in full and we will provide a remedy — see below.

If you are unsure about sizing before purchasing any wearable item, please contact us before ordering and we'll help you get it right.

Faulty or Damaged on Arrival

If your product arrives faulty or damaged in transit, contact us with your order number and photos of the issue. We will arrange a replacement or full refund at no cost to you, including return postage. This applies to every product category, including wearables.

Manufacturing Defects — 12 Month Warranty

If a product develops a fault due to a manufacturing defect under normal use, contact us within 12 months of delivery and we will assess the claim and provide a remedy — repair, replacement, or refund — depending on the nature of the fault. We cover the cost of return postage for accepted defect claims.

This 12-month store warranty sits on top of your Australian Consumer Law rights. Depending on the product and the circumstances, your ACL rights may extend beyond 12 months.

What Our Store Warranty Does Not Cover

• Damage caused by misuse, accidents, or normal wear and tear
• Broken strings — strings are a consumable item
• Products that have been modified, restrung with non-standard strings, or used outside their recommended tension range
• Change-of-mind returns requested outside the 30-day window without prior agreement

These exclusions apply to our store warranty only. They do not limit your rights under the Australian Consumer Law.

How to Make a Claim

Email us at hello@skippysports.com.au with:

• Your order number
• A description of the issue
• Photos of the product and any visible defect

We aim to respond within one business day. If we accept your claim, we'll send you a return address and cover the cost of returning the product to us and of sending any replacement. We do not charge any fee to make or assess a claim. Please don't post anything back before contacting us — our postal address is a PO box and cannot receive parcels.

Questions?

If you have any questions about our warranty or returns policy before purchasing, we're happy to help. Reach us at hello@skippysports.com.au or visit our Contact page.

Skippy Sports is a registered business name of TPHP Pty Ltd (ACN 685 547 335, ABN 80 685 547 335), Beaconsfield, VIC, Australia. Last updated: July 2026.