Warranty & Product Guarantee

Warranty & Product Guarantee

Our Commitment to You

At Skippy Sports, we stand behind every product we sell. All Yonex products in our store are genuine Yonex products, dispatched to you from Melbourne.

Your Rights Under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

These statutory guarantees apply to every product we sell. They exist regardless of anything else on this page, and nothing in our store warranty limits, excludes or replaces them.

Who Provides Your Warranty

Warranty support for Yonex products bought from Skippy Sports is provided directly by us — TPHP Pty Ltd, trading as Skippy Sports. This does not affect your rights under the Australian Consumer Law, which apply in full and are unaffected.

Warranty Provider Details

TPHP Pty Ltd trading as Skippy Sports
ACN 685 547 335 | ABN 80 685 547 335
PO Box 43, Beaconsfield, VIC 3807, Australia
Phone: 0481 372 886
Email: hello@skippysports.com.au

Skippy Sports Store Warranty

30-Day Change-of-Mind Returns — Racquets, Shuttlecocks & Accessories

Changed your mind? Return any unused racquet, shuttlecock, grip or accessory within 30 days of receiving your order for a full refund or exchange. Items must be unused, in their original packaging, and in resalable condition. Return postage for change-of-mind returns is at your cost.

Change-of-Mind Returns — Wearables

For hygiene reasons, we cannot accept change-of-mind returns or exchanges on socks, ankle support, or knee support, whether or not the item has been opened or worn.

This restriction applies to change-of-mind returns only. If a wearable item is faulty, not of acceptable quality, or not as described, your Australian Consumer Law rights apply in full and we will provide a remedy.

If you are unsure about sizing before purchasing any wearable item, please contact us before ordering and we'll help you get it right.

Faulty or Damaged on Arrival

If your product arrives faulty or damaged in transit, contact us with your order number and photos of the issue. We will arrange a replacement or full refund at no cost to you, including return postage. This applies to every product category, including wearables.

What Our Store Warranty Does Not Cover

  • Damage caused by misuse, accidents, or normal wear and tear
  • Broken strings; strings are a consumable item
  • Products that have been modified, restrung with non-standard strings, or used outside their recommended tension range
  • Change-of-mind returns requested outside the 30-day window without prior agreement

These exclusions apply to our store warranty only. They do not limit your rights under the Australian Consumer Law.

How to Make a Claim

Email us at hello@skippysports.com.au with:

  • Your order number
  • A description of the issue
  • Photos of the product and any visible defect

We aim to respond within one business day. If we accept your claim, we'll send you a return address and cover the cost of returning the product to us and of sending any replacement. We do not charge any fee to make or assess a claim. Please don't post anything back before contacting us, our postal address is a PO box and cannot receive parcels.

Customer Responsibilities

Email us at hello@skippysports.com.au with:

  • Use products according to manufacturer guidelines.
  • Maintain products properly (e.g., protect edges, use appropriate strings and tension).
  • Avoid misuse or conditions that void warranty (e.g., intentional damage, extreme heat, moisture).
  • Verify sizing, product specifications, and compatibility before ordering.

Limitation of Liability

  • Skippy Sports does not guarantee product lifespan.
  • We are not responsible for indirect, incidental, or consequential damages.
  • Warranty and service are limited to the original purchaser.

Warranty Exclusions

Warranty will be voided in the following cases:

  • Products exceeding the warranty period.
  • Removal of manufacturer labels, stickers, or serial numbers.
  • Improper preparation or maintenance.
  • Wear and tear, minor cracks, or cosmetic damage that does not affect performance.
  • Damage due to accidents, misuse, or external factors (e.g., weather, heat, moisture).
  • Use of non-standard accessories, or equipment.
  • Unauthorized modifications or repairs.

We aim to respond within one business day. If we accept your claim, we'll send you a return address and cover the cost of returning the product to us and of sending any replacement. We do not charge any fee to make or assess a claim. Please don't post anything back before contacting us, our postal address is a PO box and cannot receive parcels.

Questions?

If you have any questions about our warranty or returns policy before purchasing, we're happy to help. Reach us at hello@skippysports.com.au or visit our Contact page.

Skippy Sports is a registered business name of TPHP Pty Ltd (ACN 685 547 335, ABN 80 685 547 335), Beaconsfield, VIC, Australia. Last updated: July 2026.