Shipping & Returns
Shipping Policy
We ship Australia-wide from Melbourne, with fast dispatch on all orders.
- Free shipping on all orders over $100 AUD
- Flat rate $11 on orders under $100 AUD
- Standard delivery: 3–7 business days depending on location.
- Express options available at checkout.
- Orders placed before 10am Melbourne time on a business day are dispatched same day; orders placed after 10am, on weekends, or on public holidays are dispatched the next business day.
Free Local Delivery in South-East Melbourne
Local to south-east Melbourne? See our Local Delivery page for postcodes, timing and full details. If your postcode is eligible, the option appears automatically at checkout.
How We Ship
All standard delivery orders are shipped via Australia Post. Once your order is dispatched, you'll receive a confirmation email with your Australia Post tracking number. You can track your parcel anytime at auspost.com.au.
Your Rights Under the Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in the returns policy below limits, excludes or replaces these rights. Full details are on our Warranty & Product Guarantee page.
Faulty, Damaged, or Not As Described
If your item arrives faulty, damaged in transit, or isn't what was described, contact us with your order number and photos of the issue. We will arrange a replacement or full refund at no cost to you, including return postage.
This applies to every product we sell, including socks, ankle support and knee support. The hygiene restrictions below apply only to change-of-mind returns.
Products that develop a manufacturing fault under normal use are covered by our 12-month store warranty see the Warranty page.
Change-of-Mind Returns
Changed your mind? Here's how that works.
30-Day Returns - Racquets, Shuttlecocks & Accessories
We accept change-of-mind returns within 30 days of receiving your order for:
- Badminton racquets
- Shuttlecocks
- Grips and accessories
Items must be unused, in original packaging, and in resalable condition. Return postage for change-of-mind returns is at your cost. To start a return, email hello@skippysports.com.au with your order number and we'll send you a return address. Please don't post anything back before contacting us, as our postal address is a PO box and cannot receive parcels. Once we receive and inspect the return, your refund is processed within 3–5 business days.
Wearables — No Change-of-Mind Returns
For hygiene reasons, we cannot accept change-of-mind returns or exchanges on:
- Socks
- Ankle support
- Knee support
This applies whether or not the item has been opened or worn. It covers change of mind only if a wearable item is faulty, not of acceptable quality, or not as described, your Australian Consumer Law rights apply in full and we will provide a remedy.
If you're unsure about sizing before purchasing any wearable item, please contact us before ordering and we'll help you get it right.
Also Not Eligible for Change-of-Mind Returns
- Items that have been used or show signs of wear
- Racquets restrung with custom strings after purchase
- Requests made outside the 30-day window without prior agreement
These conditions apply to change-of-mind returns only. They do not limit your rights under the Australian Consumer Law.
Questions?
If you're unsure whether your item qualifies, email us before sending anything back. Reach us at hello@skippysports.com.au we reply within 1 business day.
Skippy Sports is a registered business name of TPHP Pty Ltd (ACN 685 547 335, ABN 80 685 547 335), PO Box 43, Beaconsfield, VIC 3807, Australia. Last updated: July 2026.