FAQ

Frequently Asked Questions

Orders & Shipping

How much does shipping cost?

Shipping is free on all orders over $100 AUD. For orders under $100, a flat rate of $11 applies. We ship Australia-wide.

How long does delivery take?

Standard delivery takes 3–7 business days. Express options are available at checkout. Orders placed before 10am Melbourne time on a business day are dispatched same day. Orders placed after 10am, on weekends, or on public holidays are dispatched the next business day.

Do you ship internationally?

Currently we ship within Australia only.

Can I track my order?

Yes. We ship via Australia Post. Once your order is dispatched, you'll receive an email with your Australia Post tracking number. You can track your parcel anytime at auspost.com.au.

Products

Are your racquets genuine Yonex products?

Yes. Every racquet we sell is a genuine Yonex product, sourced through international supply channels and dispatched to you from Melbourne. Warranty support is provided directly by us rather than by Yonex Australia — see our Warranty page for full details. Your Australian Consumer Law rights apply in full either way.

Which racquet is right for me?

Head to our Racquet Finder for a step-by-step guide. Short version:

What do head-heavy and head-light mean?

Head-heavy racquets (Astrox series) generate more smash power. Head-light racquets (Nanoflare series) swing faster, ideal for quick reactions and net play. Even-balance racquets (ArcSaber series) sit between the two for all-round control.

Do the racquets come pre-strung?

Yes. All racquets come pre-strung at factory tension, ready to use straight out of the box.

Returns & Refunds

What if my item is faulty, damaged, or not as described?

Contact us with photos and your order number and we'll arrange a replacement or full refund at no cost to you, including return postage. This applies to every product we sell, including socks, ankle support and knee support.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. See our Warranty page for full details.

Can I return something if I change my mind?

It depends on the product type:

  • Racquets, shuttlecocks, grips and accessories: Yes — within 30 days of receiving your order. Items must be unused and in original packaging. Return postage is at your cost. Email hello@skippysports.com.au with your order number and we'll send you a return address.
  • Socks, ankle support and knee support: For hygiene reasons we can't accept change-of-mind returns on these, opened or not. If you're unsure about sizing, contact us before purchasing and we'll help. This restriction covers change of mind only — faulty wearables are always covered, as above.

Is my racquet covered if it develops a fault later?

Yes. We provide a 12-month store warranty against manufacturing defects under normal use, and we cover return postage on accepted claims. Your Australian Consumer Law rights may extend beyond 12 months depending on the product and circumstances. Full details on our Warranty page.

How long do refunds take?

Once we receive and inspect the item, refunds are processed within 3–5 business days.

Payments

What payment methods do you accept?

Visa, Mastercard, American Express, PayPal, Shop Pay, and Afterpay. All available at checkout.

Do you offer any discounts?

We occasionally offer discount codes for new customers and newsletter subscribers. Sign up to our newsletter to stay in the loop.

Still have questions?

Email hello@skippysports.com.au or call 0481 372 886 — we reply within 1 business day.

Skippy Sports is a registered business name of TPHP Pty Ltd (ACN 685 547 335, ABN 80 685 547 335), PO Box 43, Beaconsfield, VIC 3807, Australia.